No, Cuneed is 100% online only. We operate exclusively through our website at cuneed.com. This allows us to offer competitive prices and deliver directly to your door.

We aim to respond to all customer enquiries within 24 hours during business days (Monday to Friday). If you contact us over the weekend or on a public holiday, we'll get back to you on the next business day.

Yes! Follow us on our social media channels for product updates, oral health tips, exclusive offers, and more. Links to our social media profiles can be found on our website.

Absolutely. Your security is our priority. We use:

• SSL/TLS 256-bit encryption to protect your data
• Shopify Payments, which is PCI DSS Level 1 certified
• 3D Secure authentication for added protection
• Secure payment processing. We never store your full card details

For more details, visit our Payment & Security page.

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
• Digital Wallets: Shop Pay, Apple Pay, Google Pay

All transactions are processed in British Pounds Sterling (GBP).

Yes, all prices displayed on our website include UK VAT. There are no hidden fees or charges at checkout.

To redeem a discount code:

1. At checkout, look for the "Discount code" field on the right-hand side of the page
2. Enter your code exactly as provided (codes are case-sensitive)
3. Click "Apply"
4. Your total will automatically update to reflect the discount

Note: Only one discount code can be applied per order.

Yes! New customers can enjoy 10% off their first order by using the code WELCOME10 at checkout. Sign up for our newsletter to receive this code and stay updated on future offers.

You may request a change or cancellation within 24 hours of placing your order by emailing support@cuneed.com. After 24 hours, your order may already be processed or shipped, and changes may not be possible. There are no cancellation fees if the order has not yet been dispatched.

For deliveries across the United Kingdom, our transit times are generally 4 to 6 business days (Monday to Friday) after your order has been dispatched.

Please note: Delivery times may vary depending on:

• Your specific location within the UK
• Delivery conditions and carrier schedules
• Remote or rural areas may experience slightly longer delivery times
• Public holidays and peak periods

When your order ships, you'll receive a shipping confirmation email with your tracking number. You can:

• Click the tracking link in your email
• Visit the carrier's website and enter your tracking number manually
• Log in to your Cuneed account to view your order status

Please allow 24-48 hours for tracking updates to appear after your package is shipped.

Tracking details may take 1-2 days to update after your package is shipped. This is normal and depends on the carrier's system. If no updates appear after 48 hours, please contact our support team at support@cuneed.com, and we'll check directly with the carrier.

If your package hasn't arrived within the expected delivery timeframe (7-10 business days maximum), please contact us at support@cuneed.com. We will investigate with the carrier and work together to find a solution, including arranging a replacement or refund if necessary.

Please inspect your package upon delivery and contact us as soon as possible if an item is damaged, defective, or missing. Include clear photos of:

• The outer packaging with the shipping label
• The inner packaging
• The item showing the issue

Once verified, we will arrange a repair, replacement, or refund at no cost to you. Providing photos helps us process your claim faster.

To initiate a return:

1. Contact us at support@cuneed.com within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will provide return instructions and, if applicable, a prepaid return label

Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method you used. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

If something is missing, notify us within 14 days of delivery with your order number and details. We’ll ship the missing item or issue a refund.